Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

24 Verkstedløypa
Mo i Rana, Nordland, 8626
Norway

+47 751 55 000

Arctic Cloud services is an open source based cloud services provider. We utilize Open Compute Project's hardware designs along with Open Stack based solutions developed in house. This gives us full control of all parts of our stack. Our location in North Norway with excess power and excellent natural cooling gives us a comparative edge that we use to keep our prices and offerings highly competitive.

legal.jpg

Acceptable use of services

Acceptable use of services

As a condition of use, you promise not to use the Services for any purpose that is prohibited by this policy. You are responsible for all your activity in connection with the Services and the activity of any sub-user that uses your access code or Account.

You agree that you will not transmit, distribute, post, store, link, or otherwise traffic in Content, information, software, or materials on or through the Service that:

  • is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, offensive, profane, contains or depicts pornography that is unlawful, or is otherwise inappropriate as determined by us in our sole discretion
  • you know is false, misleading, untruthful or inaccurate
  • constitutes unauthorized or unsolicited advertising
  • impersonates any person or entity, including any of our employees or representatives
  • includes anyone's identification documents or sensitive financial information.

ACDC may permit, in its sole discretion, adult websites that abide by Norwegian law and regulation.

You shall not:

take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third party providers') infrastructure;

  • interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services
  • bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services)
  • run any form of auto-responder or "spam" on the Services
  • use manual or automated software, devices, or other processes to "crawl" or "spider" any page of the Website
  • harvest or scrape any Content from the Services
  • use the Services for high risk activities including but not limited to the operation of nuclear facilities, air traffic control, life support systems, or any other use where the failure of service could lead to death, personal injury, or environmental damage
  • otherwise take any action in violation of our guidelines and policies.

You shall not (directly or indirectly):

  • decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services (including without limitation any application), except to the limited extent applicable laws specifically prohibit such restriction
  • modify, translate, or otherwise create derivative works of any part of the Services
  • copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national and international laws and regulations.

We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

  • satisfy any applicable law, regulation, legal process or governmental request,
  • enforce this policy, including investigation of potential violations hereof
  • detect, prevent, or otherwise address fraud, security or technical issues
  • respond to user support requests
  • protect the rights, property or safety of us, our users and the public.

Subscribers are restricted from registering multiple Accounts with the same billing details without first notifying ACDC of that intent. Otherwise, ACDC shall have the right to automatically flag such Accounts as fraudulent or abusive, and ACDC may, without notification to the Subscriber of such Account, suspend the service of such Account or any other Account used by such Subscriber.

The use of referral codes by multiple Accounts having the same billing profile is not allowed. ACDC also reserves the right to terminate a Subscriber's Account if it is targeted by malicious activity from other parties.

You may not use the Services to obtain information about or make decisions about anyone but yourself.

You are solely responsible for any reliance by you on the Services or other use you make of the Services. Comments, suggestions or materials sent or transmitted to ACDC (collectively "Feedback"), shall be deemed to be non-confidential. Subject to the conditions described in ACDC's Privacy Policy, ACDC shall have no obligation of any kind with respect to such Feedback and shall be free to use and distribute the Feedback to others without limitation, including, but not limited to developing and marketing products incorporating such Feedback.

ACDC reserves the right to publish or use any responses, questions or comments emailed to ACDC for promotional or other purposes without any further permission, notice or payment of any kind to the sender. All such submissions will be the property of ACDC.

The enumeration of violations in this policy is not meant to be exclusive, and ACDC provides notice hereby that it has and will exercise its authority to take whatever action is necessary to protect the Services, Subscribers, and third parties from acts that would be inimical to the purposes of this Acceptable use Policy.

LAWFUL USE OF THE NETWORK

In using the Services, Subscribers must comply with, and refrain from violations of, any right of any other person, entity, law, or contractual duty, including without limitation the laws of Norway, and including without limitation those laws forbidding:

  • distribution of child pornography
  • forgery, identity theft, misdirection or interference with electronic communications
  • invasion of privacy
  • unlawful sending of commercial electronic messages or other marketing or electronic communications
  • collection of excessive user data from children, or other improper data collection activities
  • securities violations, wire fraud, money laundering, or terrorist activities
  • false advertising, propagating or profiting from frauds and unfair schemes.

Subscribers will also comply with the affirmative requirements of law governing use of the Services, including but not limited to:

  • disclosure requirements, including those regarding notification of security breaches
  • records maintenance for regulated industries
  • financial institution safeguards.

AGREED USE OF ALLOTTED NETWORK RESOURCES

Subscribers shall not use any method to circumvent the provisions of this Acceptable use Policy, or to obtain Services in excess of those for which they contract with ACDC. Subscribers shall use only those IP addresses that are assigned to them by ACDC, and shall not use any IP addresses outside of their assigned range. Subscribers shall not use any mechanism to exceed the amount of resources assigned to them through the Services, or to conceal such activities.

INJURIOUS CODE

Subscribers may not use the Services to distribute, receive communications or data gleaned from, or execute any action directed by any type of injurious code, including but not limited to:

  • trojans
  • key loggers
  • viruses
  • malware
  • botnets
  • denial of service attacks
  • flood or mail bombs
  • logic bombs

Or other actions which ACDC reserves the sole right to determine to be malicious in intent.

EMAIL VIOLATIONS

Subscribers shall not send bulk email utilizing their resources on the Services unless they maintain a double-authorized list of subscribed members including IP addresses and relevant contact information, along with following guidelines for including removal links with all sent emails according to the such legislation. Subscribers shall comply with all laws regarding the sending of commercial electronic messages or other marketing or electronic communications. Subscribers are forbidden from taking any action that would result in their IP addresses, or any IP address associated with ACDC or other Subscribers, being placed on the Spamhaus.org blacklist. ACDC reserves the sole and absolute right to determine whether an email violation has occurred.

INVASION OF PRIVACY, DEFAMATION, OR HARASSMENT

Subscribers may not use the Services in a manner that would violate the lawful privacy rights of any person, or to publish or republish defamatory or libelous statements, or to harass or embarrass, which shall be determined in ACDC's sole and absolute discretion.

VIOLATION OF COPYRIGHT, TRADEMARK, PATENT OR TRADE SECRET

Subscribers may not use the Services in violation of the copyrights, trademarks, patents or trade secrets of third parties, nor shall they utilize the Services to publish such materials in a manner that would expose them to public view in violation of the law. ACDC will, in appropriate circumstances, terminate the accounts of repeat violators. If a third party believes that a Subscriber of ACDC is violating its intellectual property rights, it should notify us by email at abuse@arcticcloud.com. A notification should include information reasonably sufficient to permit ACDC to locate the allegedly infringing material, such as the IP address or URL of the specific online location where the alleged infringement is occurring.

EXPORT

Subscriber shall comply with all applicable export and import control laws and regulations in its use of the Services, and, in particular, Subscriber shall not utilize the Services to export or re-export data or software without all required licenses. Subscriber assumes full legal responsibility for any access and use of the Services from outside of Norway, with full understanding that the same may constitute export of technology and technical data that may implicate export regulations and/or require export license. Should such a license be required, it shall be Subscriber's responsibility to obtain the same, at Subscriber's sole cost and expense, and in the event of any breach of this duty resulting in legal claims against ACDC, Subscriber shall defend, indemnify and hold ACDC harmless from all claims and damages arising therefrom.

ACTS OF SUB-USERS

Subscribers are responsible for the acts of others utilizing their access to the Services, and will be held responsible for violations of the Services by their sub-users or persons who gain access to the Services using the Subscriber's access codes. Any activity that a Subscriber is prohibited from performing by this Accepted use Policy is equally prohibited to anyone using the access to the Services of the Subscriber.

ACCESS CODE PROTECTION

Subscribers shall utilize proper security protocols, such as setting strong passwords and access control mechanisms, safeguarding access to all logins and passwords, and verifying the trustworthiness of persons who are entrusted with account access information.

NOTIFICATION REGARDING THIS ACCEPTABLE USE POLICY

Subscribers shall notify all persons who receive access to the Services of the provisions of this Acceptable use Policy, and shall inform them that the terms of this Policy are binding upon them.

REMEDIAL ACTION

Subscribers shall notify ACDC if and when they learn of any security breaches regarding the Services, and shall aid in any investigation or legal action that is taken by authorities and/or ACDC to cure the security breach.